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Frequently Asked Questions
This resource is crafted to help you find information easily and efficiently.
What is your warranty period?
We stand behind the quality of our products. All items come with a [12-month / 24-month] limited warranty starting from the date of delivery. Certain accessories (such as batteries, chargers, cables, filters, and ear pads) are covered by a [6-month] warranty. Please refer to the product details page for specific information.
Which countries do you ship to?
We currently ship to most countries and regions worldwide, including:
North America: United States (including Alaska & Hawaii), Canada
Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Poland, and most EU countries
Asia-Pacific: Australia, New Zealand, Japan, South Korea, Singapore, Malaysia
Other regions: Select countries in the Middle East and South America
If your location is not available at checkout, please contact us — we may be able to accommodate your order.
How long does it take to process and ship my order?
Shipping Method Processing Time Delivery Time (After Shipment)
Standard Shipping 1–3 business days 7–15 business days
Express Shipping 1–2 business days 3–7 business days
Large/Bulky Items 3–7 business days 10–20 business days
Delivery times are estimates and may vary during peak seasons (Black Friday, Christmas, etc.) or due to customs processing. Business days do not include weekends or public holidays.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number and a direct link to track your package. You can also:
Log in to your account and go to Order History
Copy the tracking number and paste it into [17TRACK / the carrier's official website]
If your tracking status hasn't updated for more than 7 days, please contact us and we will look into it for you.
Email: arrisonpei@gmail.com
Phone: +86 19897759527
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